Privacy Policy
  1. Contact Details
  2. General
  3. What information do we collect from you?
  4. When and how the information is used
  5. How we protect information
  6. Who has access to the information collected from you
  7. How to correct errors
  8. Sharing information to third parties
  9. Consent to collect personal data


    The website belongs to and is managed by THE VOID SRL, a Romanian company, which can be contacted in the following ways:

    Working Hours :
    Normal Schedule : M-F : 12:00 – 22:00 ( last booking)
      S-S : 10:00 – 22:00 ( last booking)
    Pandemic Schedule : M-F : 12:00 – 20:00/21:00 ( last booking)
       S-S : 10:00 – 20:00/21:00 ( last booking)

    ☎ +40741 372 273


    Working point: Bucharest, Str. Pitar Moș Nr.21, Sector 1,

    Unique Registration Code: 34783500

    VAT No: RO42652506

    Trade Registry No : J51/310/2015

    National Association for Consumer Protection: 021/9551


    The document you are just reading is, in fact, one of the ways in which we want to show you that the trust you give us is not unilateral, and that we, in turn, take all necessary measures so your visit on our site to be as pleasant as possible and without consequences that you do not anticipate.

    For any questions or concerns regarding the terms used below or any other issues related to how we understand the confidentiality of your data, please contact us at the following email address: ✉


    We collect information from users in the following ways: directly from the user, from traffic reports recorded by the servers that host the site, as well as through cookies.

    Information provided directly by the user:

    When you book one of our game rooms, using the form provided by THE VOID SRL, we can ask you for a name, e-mail address and a telephone number otherwise the booking is invalid.

    Server traffic report information:

    When you visit a website, you disclose certain information about yourself, such as your IP address, the time of your visit, the place where you entered our site. THE VOID SRL, like other operators, records this information.


    In order to offer a personalized service to our users,THE VOID SRL may use cookies to facilitate the storage and tracking of your preferences. For example, we may use cookies to be able to identify you and to provide you with information and services based on the preferences you have expressed in your previous visits. Third-party online advertising networks may also use cookies in order to adapt advertising messages to your preferences. Cookies are files, provided to your browser by a web server and then stored on your computer’s hard drive. The use of cookies is a current standard on many of the important sites you visit. Most browsers are set to accept cookies. However, if you prefer this, you can reset your browser to either notify you whenever you receive a cookie or even refuse to accept cookies. However, you should be aware that some sections of our site will not be able to be viewed normally if you have set your browser to reject cookies.

    You should also keep in mind that whenever you voluntarily disclose personal information in the online communication environment, such as online forums, e-mail program, FTP program, discussion groups, chat services, the information you disclose may be easily collected and used by unauthorized persons. Although THE VOID SRL makes every effort to protect your personal information, THE VOID SRL cannot ensure or guarantee the security of any type of information you transmit to us, so that the transmission of information in an inappropriate environment is done on your own. your risk. You must also understand that you are solely responsible for maintaining the confidentiality of information (passwords, usernames, etc.) related to the accounts you have acquired as a result of using the services we offer.

    Details about the cookie policy can be found here 


    THE VOID SRL uses the information collected from you in several ways, depending on the type of information collected:

    THE VOID SRL uses cookies to allow you to use our services as useful as possible and in order to obtain statistical information that will allow us to improve our services. Cookies (as defined above) allow us to save your access passwords and preferences so that you do not have to enter them again the next time you visit us, this is not the case


    The confidentiality and protection of the information collected from you are of vital importance to us. THE VOID SRL does not offer the information collected to third parties without your express and prior consent. Any statistics regarding the traffic of our users, which we will provide to third party advertising networks or to partner sites, is provided only as a set of data and does not include any personally identifiable information about any individual user.


    These tips are intended to remove unauthorized persons from accessing your personal information or correspondence when working on a computer network in a public place. (in internet cafes, for example).

    Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, despite our efforts to protect your personal information,THE VOID SRL cannot ensure or guarantee the security of the information transmitted by you to us, to and from our online services or our products. We therefore warn you that any information sent to us will be at your own risk.

    However, when we receive the information transmitted by you, we guarantee that we will make every effort to ensure their security in our systems, according to the security standards imposed by the Romanian legislation in force.


    Except the cases set forth above, THE VOID SRL will not disclose any personally identifiable information about its users to third parties without first receiving the express consent of users in this regard.

    At the same time, however, THE VOID SRL may disclose personally identifiable information when the law expressly provides for this or when this is necessary to protect the rights and interests of THE VOID SRL.

    In conclusion, when you access THE VOID SRL website and are asked to disclose information about yourself to us, you will disclose this information only to THE VOID SRLL website, unless the service or information is offered in partnership with another site or service.

    But every time such a service is provided in partnership with another site, you will be informed about it. In order to provide you with services at the highest possible standards, it is necessary to share your personal information with the partner site or service. If you do not want your data to be shared, you may proceed accordingly by not allowing the transfer of data by not using that specific service..

    However, if you choose to accept data sharing, you must understand that partnership service providers may have separate practices of confidentiality and data collection. THE VOID SRL has no control and cannot guarantee all the legal aspects involved in the use of these independent confidentiality practices. 




    If you make a booking on one of our rooms, after confirming the booking, we will send you a confirmation e-mail to offer you the booking details. The confirmation message will be sent to the e-mail address you provided to us and will describe the ways in which you can modify or cancel that booking  in a limited time.


    The THE VOID SRL website may use the services of advertising companies to establish advertising targets and support advertising campaigns and other messages specific to the marketing activity. For this, these companies may collect anonymous data through cookies. To the extent that this happens, THE VOID SRL will include in its confidentiality agreement links to the confidentiality agreements of the partner advertising networks.


    1. Between the beneficiary of the booking, hereinafter referred to as user and

    THE VOID SRL, headquartered in Calarasi, Str. Luceafarului  Nr.11, Bloc. F2, Sc.A, Ap.1, phone 0741 372 273, e-mail: registered at the Trade Register Office under number J51 /310/2015, CUI 34783500, represented by Gheorghiu Cristian as operator intervened the following statement of consent

    1. The object of consent

    This consent approves the collection and processing by the operator of the personal data of the user in order to carry out the activity of providing services (CAEN CODE 9329 – Other recreational and fun activities n.c.a.) for his benefit.

    1. Data collected

    To make the escape-room game booking, the user must enter the following personal data:

    Name, Surname/ Email Address/ Telephone Number / Picture, group picture

    1. The purpose for which the consent will be used

    The data subject to this will be used strictly for the following purposes:

    • Name and surname:
      • Validation of the booking before the start of the game
      • Addressing by e-mail, telephone and on the spot.
    • Email Address:
    • Submission of the booking and booking confirmation
    • Sending an e-mail on opinions, comments and reviews
    • Sending of documents: contract, invoice, group photos
    • Sending of other information (cancellations, time differences on booking), notifications
    • Telephone Number :
      • Submission of the booking and booking confirmation
      • Sending of communications, late notifications
    • Group Picture :

    Posting on different online communication channels:

    • Facebook The Void Escape Room Bucharest
    • Trip Advisor
    • GoogleMyBusiness


    1. Who has access to this data?

    The data processed for the purposes listed above can be accessed exclusively by the legal representatives of THE VOID SRL (The Void Escape Room), as well as by employees, during the employment contract with the company. After concluding the employment contract, employees no longer have access to the reservation system or the storage server.

    1. Where is this information stored?

    The data you enter at the time of booking appears in our booking system, where access is allowed by entering a username and password. The access is allowed to the administrator and the employees, during the development of the specific contract with the company THE VOID SRL. Subsequently, their access is blocked.

    1. User rights

    The user is protected by the General Regulation for Personal Data Protection no. 679/2016 can intervene when he wants and can request:

    Information and consultation of the information concerned – allows him to obtain from the operator the confirmation of whether or not personal data is processed, what kind of data it processes and whether it does so legally

    Updating of the information concerned – updating inaccurate or incomplete personal data concerning him or her, when they are incomplete, without undue delay from the controller.

    Deletion of targeted information – deletion of personal data, without undue delay, only in certain circumstances: 

    • when personal data are no longer necessary for the purpose for which they were collected or processed
    • the data was processed illegally

    Restricting the processing of targeted information – suspending the processing of personal data in the following scenarios:

    • establishing by the operator the accuracy of the data;
    • in case of illegal data use;

    Opposing the processing of the information concerned – if he has a legitimate interest and there is something about the particular situation that makes him object to the processing on this ground that it has an impact on fundamental rights and freedoms. It also has the right to object if the operator processes personal data for direct marketing purposes.

    Right to lodge a complaint with the supervisory authority – according to the GDPR regulation you have the right to lodge a complaint with the supervisory authority – You have the right to lodge a complaint with the National Authority for the Processing of Personal Data.

    1. Validity

    This consent is valid for an unlimited period or until its withdrawal.

    1. Statement 

    The user, by reserving the game room, expresses his consent in favor of the operator regarding the (unpaid) use of personal data for the purposes described above. The use of such data for purposes other than those described above or for marketing by transfer to other third parties is strictly prohibited.