Privacy Policy Void Tech

PRIVACY POLICY

Table of Contents

Contact Information
General Information
What Information We Collect
How and When Your Information Is Used
How We Protect Your Information
Who Has Access to Your Information
How You Can Correct Your Personal Data
Sharing Information with Third Parties
Consent to the Collection and Processing of Personal Data

1. CONTACT INFORMATION

The website www.thevoid.ro, with regard to the Psynapse B (Void Tech) experience and the dedicated page https://thevoid.ro/psynapse-2/, is operated by THE VOID ENTERPRISE S.R.L., which may be contacted using the following details:

Opening Hours

Monday – Friday: 12:00 PM – 10:00 PM (last booking)

Saturday – Sunday: 10:00 AM – 10:00 PM (last booking)

☎ +40741 372 273

✉ info@thevoid.ro

🌐 https://thevoid.ro/psynapse-2/

Venue

98 Calea Moșilor, Building C, 1st Floor, Sector 2, Bucharest, Romania

Company Information

THE VOID ENTERPRISE S.R.L.

VAT No. (CUI): 45908057

Trade Register No.: J40/6341/2022

For consumer protection information:

National Authority for Consumer Protection (ANPC)

☎ +40 21 9551

https://www.anpc.ro

2. GENERAL INFORMATION

1. This Privacy Policy describes how THE VOID ENTERPRISE S.R.L. collects, processes, stores and protects your personal data in connection with the Psynapse B (Void Tech) experience.

2. Protecting your privacy is one of our highest priorities. All personal data is processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the applicable Romanian legislation.

3. By using this website, making a booking or submitting your personal information through any of our forms, you acknowledge that you have read and understood this Privacy Policy.

4. If you have any questions regarding the processing of your personal data, you may contact us using the contact details provided in the “Contact Information” section.

3. WHAT INFORMATION WE COLLECT

1. THE VOID ENTERPRISE S.R.L. may collect personal information through the following methods:

directly from the user;
through the online booking forms;
through server traffic reports;
through cookies;
through telephone or e-mail communications.

Information Provided Directly by the User

2. When making a booking for the Psynapse B experience, users may be asked to provide the following information:

full name;
e-mail address;
telephone number;
number of participants;
preferred booking date and time.

This information is required in order to process and confirm your reservation.

Server Traffic Information

3. When you visit our website, certain technical information may be collected automatically, including:

IP address;
date and time of access;
browser type;
operating system;
visited pages;
session duration;
referring website or traffic source.

This information is collected solely for statistical, administrative and security purposes.

Cookies

4. Our website uses cookies to improve the browsing experience, remember user preferences and ensure the proper operation of certain website functions.

Cookies are small text files stored on your device and do not contain software programs or viruses.

Most web browsers accept cookies automatically. However, users may configure their browser settings to block or delete cookies. Please note that certain website features may no longer function correctly if cookies are disabled.

For more information, please refer to our Cookie Policy available on the website.

5. We recommend that users do not disclose personal information through public communication channels such as forums, comment sections or public chat services, as such information may become accessible to unauthorized persons.

6. Users are solely responsible for maintaining the confidentiality of any login credentials or authentication information associated with services provided by THE VOID ENTERPRISE S.R.L.

4. HOW AND WHEN YOUR INFORMATION IS USED

1. THE VOID ENTERPRISE S.R.L. uses the information collected from you solely for the purposes for which it was provided and only to the extent necessary for carrying out its business activities.

2. Your personal data may be used for the following purposes:

processing and confirming bookings;
communicating with customers before and after the experience;
notifying customers of any changes related to their booking;
issuing invoices and other accounting documents;
sending group photographs when requested by participants;
responding to enquiries, requests or complaints;
improving the quality of our services;
generating anonymous statistical reports regarding website usage;
complying with applicable legal obligations.

3. Information collected through cookies and server logs is used exclusively for:

ensuring the proper operation of the website;
maintaining website security;
identifying and resolving technical issues;
compiling anonymous statistical reports regarding website traffic.

4. THE VOID ENTERPRISE S.R.L. does not use personal data for automated decision-making or profiling that produces legal effects concerning users.

5. HOW WE PROTECT YOUR INFORMATION

1. Protecting your personal data is a permanent priority for THE VOID ENTERPRISE S.R.L.

2. We implement appropriate technical and organizational measures designed to prevent unauthorized access, disclosure, alteration or destruction of personal data.

3. Access to personal information is granted only to authorized persons who require such access in order to perform their professional duties.

4. Personal data is stored on secure systems protected through authentication procedures and access control mechanisms.

5. Although appropriate security measures are implemented, no information transmitted over the Internet can be guaranteed to be 100% secure.

6. Users acknowledge that transmitting information via the Internet involves certain inherent risks and that THE VOID ENTERPRISE S.R.L. cannot guarantee the absolute security of information transmitted through public communication networks.

7. Once personal information has been received, the Company undertakes all reasonable efforts to protect it in accordance with applicable legislation.

6. WHO HAS ACCESS TO YOUR INFORMATION

1. Personal data may be accessed exclusively by:

the legal representatives of THE VOID ENTERPRISE S.R.L.;
employees whose duties require access to such information;
contractual service providers responsible for website hosting, IT maintenance, online payment processing or booking management, strictly to the extent necessary for providing their services.

2. All persons having access to personal data are bound by confidentiality obligations.

3. Employees’ or contractors’ access rights are revoked immediately upon termination of their contractual relationship or when such access is no longer required.

4. THE VOID ENTERPRISE S.R.L. may disclose personal information only where:

disclosure is required by law;
requested by competent public authorities;
necessary to protect the rights, property or legitimate interests of THE VOID ENTERPRISE S.R.L.;
the user has expressly consented to such disclosure.

7. HOW YOU CAN CORRECT YOUR PERSONAL DATA

1. After making a booking, you will receive a confirmation e-mail containing the information you have provided.

2. If you notice any inaccuracies in your personal data, you are encouraged to contact us as soon as possible using the contact details available on our website.

3. Users may request at any time:

correction of inaccurate personal data;
completion of incomplete information;
updating of personal information;
deletion of personal data, where permitted by applicable legislation.

8. SHARING INFORMATION WITH THIRD PARTIES

1. THE VOID ENTERPRISE S.R.L. does not sell or transfer personal data to third parties for commercial purposes.

2. In certain situations, personal data may be shared with contractual partners strictly to the extent necessary for providing the requested services.

Such partners may include:

NETOPIA Payments, our online payment processor;
website hosting and IT maintenance providers;
booking system providers;
competent public authorities where disclosure is required by law.

3. All contractual partners are required to comply with the GDPR and may process personal data only for the specific purposes for which it has been provided.

9. CONSENT TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

1. By making a booking for the Psynapse B (Void Tech) experience, users confirm that they have read and understood this Privacy Policy.

2. Users expressly consent to the processing of their personal data by THE VOID ENTERPRISE S.R.L. for the purpose of providing the requested services.

3. The personal data that may be collected includes:

full name;
e-mail address;
telephone number;
booking details;
group photographs, where participants have given their consent.

4. Personal data is processed exclusively for the following purposes:

managing bookings;
communicating with customers;
issuing invoices and accounting documents;
sending booking confirmations and notifications;
improving the services offered;
fulfilling legal obligations.

5. Users benefit from all rights provided under Regulation (EU) 2016/679 (GDPR), including:

the right to be informed;
the right of access;
the right to rectification;
the right to erasure (“right to be forgotten”);
the right to restrict processing;
the right to data portability;
the right to object;
the right to withdraw consent at any time;
the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing.

6. This consent remains valid for the period necessary to provide the requested services and to comply with applicable legal obligations, unless withdrawn earlier by the user or where legal retention periods expire.

DECLARATION

By using this website and booking the Psynapse B (Void Tech) experience, users confirm that they have read, understood and accepted this Privacy Policy and consent to the processing of their personal data under the conditions described herein.

Personal data will not be used for purposes other than those expressly stated in this document and will not be sold or transferred to third parties except where permitted or required by applicable law.